Borough of Poole were a four star council (CPA 2008) - the highest rating achievable
at the time. As part of their Business Transformation Programme they identified
that Property & Assets represented an area of opportunity and could be a model and
catalyst for change across the council.
The council launched its transformation programme in response to a corporate priority
to ‘Improve Efficiency and Effectiveness’ to continue to improve upon their excellent
customer service performance level. With Seisin’s support the Council identified
three workstreams in which it required additional support (both in terms of capacity
and capability) together with a prioritised programme of work:
· Review the corporate office accommodation
· Implement a new project management regime
· Improve the performance of the property service
The Council needed to make significant progress quickly on all areas but particularly
to source a major national adviser to produce and give weight to a report on the
accommodation review. Seisin ensured the council had such an organisation in place
rapidly using the OGC Catalyst framework approach.
A sustainable strategy for project management and design was implemented and we provided
support in terms of advice and strategy to integrate this with new corporate governance
arrangements for control and prioritisation.
A totally new model was developed for the property service aligned with the Council’s
requirements and the Strategic Director’s vision for radical improvements to property
related service delivery under a corporate governance structure.
Seisin also provided support and mentoring to the in-house service teams in activity
such as Business Analysis and Category Review, including a structured line by line
review of expenditure.